RETURN & EXCHANGE POLICY

We want you to love your purchase. If there is an issue, please contact us within the eligible return period according to the terms listed below.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges within 7 days of the delivery date. To be eligible, your item must meet the following conditions:

  • The jewelry must be unworn, unscratched, and in its original condition.

  • It must be returned in the original Majestic Carat packaging, including the jewelry box, soft pouch, and any care cards.

  • The original tags (if applicable) must still be attached.

2. Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged:

  • Earrings (unless received damaged or defective).

  • Customized or personalized pieces (e.g., engraved items).

  • Items purchased during a clearance sale or with a promotional discount code.

3. How to Initiate a Return or Exchange

If your item meets the eligibility criteria, please follow these steps:

  1. Contact Us: Email us at support@majesticcarat.com or send a message on WhatsApp:+92 300 8257064 with your Order Number and the reason for the return/exchange.

  2. Wait for Approval: Our support team will review your request and provide you with a return authorization and shipping address.

  3. Pack Securely: Safely pack the item in its original packaging to prevent damage during transit.

4. Damaged or Defective Items

Every piece goes through strict quality control, but if you receive a damaged or defective item, please notify us within 48 hours of delivery. Include clear photos of the defect and your order number in your message. We will arrange a replacement for you as quickly as possible at no extra charge.

5. Refunds & Processing Time

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to your original method of payment or issued as Store Credit (based on your preference) within 5–7 business days.

  • Please note: Original shipping charges are non-refundable. Customers are responsible for paying the return shipping costs unless the return is due to a defective or incorrect item sent by us.