WARRANTY PAGE

Selected products may include a limited warranty against manufacturing defects.

At Majestic Carat, we stand behind the quality and craftsmanship of our jewelry. We meticulously design each piece to ensure it remains a lasting part of your everyday elegance. To give you peace of mind, we offer a [6-Month / 1-Year] Limited Warranty on eligible items.

1. What is Covered

Our limited warranty covers structural and manufacturing defects that occur under normal, everyday wear. This includes:

  • Defective or broken clasps.

  • Faulty chain links present upon arrival or failing shortly after.

  • Loose or missing stones caused by a setting defect (within the first [30 days] of purchase).

  • Abnormal tarnishing or discoloration that occurs despite following our recommended care instructions.

2. What is NOT Covered

Our jewelry is crafted for durability, but it is not indestructible. The warranty does not cover issues resulting from improper care, accidents, or normal wear and tear. Exclusions include:

  • Accidental Damage: Snapped chains, bent rings, or crushed pendants caught in clothing or pulled by force.

  • Improper Care: Tarnishing, fading, or plating wear caused by exposure to perfumes, cosmetics, hairspray, chlorine (pools), or saltwater.

  • Surface Scratches: Minor scratches or scuffs resulting from regular, daily use.

  • Loss or Theft: Lost items or parts (e.g., dropped earring backs or a misplaced pendant).

  • Third-Party Alterations: Any repairs, sizing, or modifications done by an outside jeweler.

3. How to Make a Warranty Claim

If you believe your piece has a manufacturing defect, we are here to make it right. Please follow these simple steps:

  1. Contact Us: Email our support team at support@majesticcarat.com or reach out via WhatsApp at +92 300 8257064.

  2. Provide Proof: Include your Order Number, a brief description of the issue, and clear, well-lit photos or videos showing the defect.

  3. Assessment: Our quality control team will review your claim within [24-48 hours] to determine if the issue falls under our warranty policy.

4. Resolution

If your claim is approved, Majestic Carat will, at our discretion:

  • Provide a free, direct replacement of the same item.

  • Issue store credit for the original purchase price if the exact item is no longer in stock or discontinued.

(Please note: The customer is responsible for any shipping costs associated with returning the defective item to us, but we will cover the cost of shipping the replacement back to you).

Jewelry Care Reminder

To ensure the longevity of your Majestic Carat pieces and keep your warranty valid, please refer to the Care Instructions provided with your packaging. Keep your jewelry away from moisture and harsh chemicals, and always store it in your provided soft pouch when not in use.